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Exchange and Refund Policy
If a purchased product has manufacture defects, damaged/wrong product delivered, please contact
us within 7 working days of receiving your item(s). We will do our best to resolve the matter by
replacing the product – this will be evaluated on a case by case basis.
If you need to return the products because wrong products or a product has been mis-described on
the website and provided that the product is returned with reasonable care having been taken.
ScanNGo will offer you a refund based on the mode of payment.
For return product, you will need to include any of the following that came together with your item:
- Free gifts
- Warranties
- Manual
- Any other accessories
Returns are not applicable for the following products;
- All products under Riding Gear category (subjecting to manufacture defects)
- All products under Clearance category (subjecting to manufacture defects)
- All beverages (Alcoholic/Non Alcoholic)
- All customise products (subjecting to manufacture defects)
Customer can go to “Contact Us” section on the website to get our ScanNGo email.
NOTE : If you return an item that does not meet the above requirements for returns, we reserve the
rights to reject the return.